How Leaders Sometimes View Employee Recognition

Maybe you’ve seen what I have seen over 20+ years of trying to help many companies get their employee recognition right. Often I am dealing with managers in the middle – typically from Human Resources – who understand the importance of employee recognition and are trying desperately to rectify low recognition scores reported by their […]

Is Your Receptionist A Good Reflection of Your Culture?

A very quick disclaimer. At no point am I intending to disparage the amazing receptionists and front desk personnel whom I have been acquainted with, over many years, from hundreds of companies. Their job is not an easy one. They are the gatekeepers for the company. Customers and clients face them first whenever they enter […]

2, 4, 6, 8 – Who Do We Appreciate? | Advice for Small Businesses

Have you ever had school day memories float back into your mind? They can pop in at the strangest times. I remember many celebratory events at school, both academic and sports related. At each kind of occasion a bunch of classmates would spontaneously burst into a cheerleading rendition of, “2 – 4 – 6 – […]